The Sellify Privacy Policy
Hello. We are Sellify. Your consent is obtained at various points, including when you sign up, during account management, and when you agree to receive marketing communications. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and protect your personal data when you use our website and related services ("Services"). This Policy forms an agreement ("Agreement") between you ("User") and Sellify, LLC ("Company", "we", "us", "our", "Sellify"). By using our Services, you agree to the terms outlined in this Policy. If you are using the Services on behalf of a company, you confirm that you are authorized to do so and that the company agrees to this Policy.
Definitions:
"Services": All products, applications, and offerings provided by Sellify, LLC.
"User": Any individual or entity using the Services.
"Content": All text, images, data, and other materials provided by users through the Services.
"Data Controller": The entity that determines the purposes and means of processing personal data.
"Personal Data": Any information relating to an identified or identifiable natural person.
"Processing": Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means.
"Cookies": Small text files stored on a user’s device by their web browser, used to collect information about the user’s activities and preferences.
Our role in your privacy
If you are a Sellify customer or subscriber, or just visiting our website, this policy applies to you.
Our responsibilities
If you are a registered Sellify customer or a visitor to our website we act as the "data controller" of personal data. This means we determine how and why your data is processed.
Your responsibilities
- Read this Privacy Policy
- If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
- By submitting personal information, you confirm that you have the authority to authorize us to process it according to this Privacy Policy.
- Stay informed about our privacy practices by regularly reviewing this page for any updates to our Privacy Policy. Changes become effective upon posting, so it's important to check back periodically to understand how we collect, use, and disclose your information.
When and how we collect data
We automatically collect personal data from all visitors of our website. This includes, but is not limited to, IP addresses, cookie identifiers, device information, browser type, operating system, geographical location, and browsing behavior. This data helps us improve our services and provide a better user experience.
Types of data we collect
Your name, email address, and other information provided during account creation or other inquiries to Sellify, its affiliates, or contractors.
Contact details
While payment is processed via Stripe, we may collect transaction identifiers and related information to verify payments and handle refunds or disputes.
Financial information
Information about site visitors, including but not limited to IP address, browser type and version, device information, operating system, referral source, pages visited, time spent on each page, interactions with site elements, visit duration, user behavior, and any other data collected to help Sellify provide and improve our services. This data is collected through tools such as Google Analytics, Matomo, and other similar services
Analytical data
Data on your browsing activities collected when the extension is enabled to ensure proper functionality and improve user experience.
Browsing Information
Details on how you interact with our website and extension, including pages viewed, actions taken, and usage patterns to enhance service quality and performance.
Usage data
Google Firebase handles all user authentication and login data, ensuring secure and efficient processing.
Login information
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences).
What about really sensitive data?
Sellify is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not target children at Sellify, and we do not knowingly collect any personal data from any person under 16 years of age.
What about children’s data?
How and why we use your data
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
Keeping Sellify Running
Login and authentication, processing payments.
Improving Sellify
Product analytics, heat mapping our site, testing features, and session replay.
Customer Support
Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.
Marketing Purposes (With your Consent)
Sending you emails and messages about new features, products and services, and content. By agreeing to our privacy policy, you are automatically enrolled in our email marketing list. We will send you information about our products, services, promotions, and updates. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.
Here is what each of these "legal bases" mean:
Consent
You have given clear consent for you to process your personal data for a specific purpose.
Contact us for more information
You can email us to learn more at contact@sellify.app.
You can manage how your Content is shared by reaching out to us at contact@sellify.app. Sellify may need to access your Content to support and enhance our services, address your support inquiries, ensure adherence to our policies, comply with legal obligations, or respond to lawful requests. Additionally, we may use anonymized data analysis to improve our understanding of how our services are utilized.
Legitimate interests
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
- Gaining insights from your behaviour on our website or in our app.
- Delivering, developing and improving the Sellify service.
- Enabling us to enhance, customise or modify our services and comms.
- Determining whether marketing campaigns are effective.
- Enhancing data security.
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
Your privacy choices, rights, and more
YOUR CHOICES
If you choose to do this, you can continue to use the website and browse its pages, but certain features may not be available.
You can choose not to provide us with personal data
When you visit our website, you will see a cookie consent banner. You can choose to accept or reject cookies. Additionally, you can block or delete cookies through your browser settings. Please note that some features may not work properly without cookies.
You can manage cookies in your browser
You can opt out of marketing emails by contacting us at contact@sellify.app.
You can opt out of marketing communications
Your Rights
Your privacy rights depend on your location and applicable data protection laws.
This includes the right to ask us supplementary information about:
- In certain jurisdictions, you can request access to and correction of your personal data.
- Under specific regulations, such as the GDPR and CCPA, you may request the deletion of your personal data, subject to legal limitations.
- In some regions, you have the right to object to or request the restriction of your data processing.
- In certain circumstances, you can request a copy of your data in a structured, commonly used format. Please note that the availability of these rights varies based on your location and the specific laws that apply. To understand which rights apply to you, please contact us at contact@sellify.app, and we will assist you in accordance with the relevant regulations.
- Your other rights regarding our use of your data
Please note that the availability of these rights varies based on your location and the specific laws that apply. To understand which rights apply to you, please contact us at contact@sellify.app, and we will assist you in accordance with the relevant regulations.
Below are some rights that may be available to you:
You control how your Content is shared with others by emailing us at contact@sellify.app. Sellify may access your Content when necessary to maintain and improve our services, resolve support issues, ensure compliance with our policies, meet legal requirements, or respond to valid legal requests. We may also analyze anonymized data to better understand and enhance our Service.
Controlling your data
In the event that our business undergoes a significant change in ownership, your information may be transferred to the new owner to ensure the continuity of our services. Your data will remain protected under the terms of this Privacy Policy until any changes are communicated to you by the acquiring party.
Ownership Change Notice
"Do Not Track" Requests: Some web browsers offer a "Do Not Track" option to indicate that you prefer not to be tracked online. However, as these signals are not uniform across browsers, we currently do not respond to "Do Not Track" requests.
Do Not Track Requests
If you choose to use a third-party application to connect to our Service, we may share your account and profile information, as well as your Content, with that application according to your instructions. Keep in mind that we are not accountable for the privacy practices of these third parties, so it's important to ensure you trust the application and its privacy policy.
Third-Party Applications
How secure is the data we collect?
At Sellify, we prioritize the security of your information by employing industry-standard encryption for sensitive data and implementing robust managerial and technical safeguards to ensure its integrity and protection.
And please remember:
- You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
- Sellify refrains from collecting or processing sensitive personal data such as Social Security numbers, gender, ethnicity, political views, religious beliefs, union affiliations, genetic or biometric data, health information, or sexual orientation.
- If you believe your privacy has been breached, please contact us immediately on contact@sellify.app
We take your data security seriously
Although we allow you control over where you share your Content and what information is included in your Profile and take reasonable steps to maintain the security if the information associated with your account, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other users with whom you share your Content and we are not responsible for third party circumvention of any privacy settings or security measures on the Service.
You consent to the transfer, storage, and processing of any Content and data provided or collected by Sellify. If we transfer or store your information outside of your country, we will take necessary steps to ensure that your privacy rights are protected in accordance with this Privacy Policy.
How long do we store your data?
At Sellify, we retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.
Third parties who process your data
We may share your Personal Information and Usage Data with trusted service providers who help us operate and maintain our services. These partners assist with transactions, payment processing, server hosting, security, production, fulfillment, optimization, analytics, reporting, and software development. They will only access your information as necessary to perform their functions.
Additionally, we may disclose your information if we have a good faith belief that it is necessary to comply with legal obligations, such as laws, regulations, or legal requests (e.g., subpoenas or court orders). This also includes detecting, preventing, and addressing fraud or illegal activities, and protecting our rights or the security of our site.
Here are the details of our main third-party service providers, including what data they collect or we share with them, where they store the data, and why they need it. Please note that this is not an exhaustive list, and we may use other third-party service providers as necessary to provide and improve our services.
Infrastructure
Amazon Web Services, Inc
Privacy Policy- Contact details
- Metadata from your source code
- Data that identifies you
This is a web hosting provider: we use it to store data you generate by using the service securely in the cloud.
EU (Ireland)
Google Firebase Authentication
Privacy Policy- Contact details
- Authentication tokens
- Metadata from your login attempts
This service is used to handle user authentication, ensuring secure login and access management for our application.
US
Amazon Web Services, Inc.
Privacy Policy- Contact details
- Metadata from your source code
- Data that identifies you
This is a web hosting provider: we use it to store data you generate by using the service securely in the cloud.
US
Google Firebase Authentication
Privacy Policy- Contact details
- Authentication tokens
- Metadata from your login attempts
This service is used to handle user authentication, ensuring secure login and access management for our application.
US
Communications & Other Data Management Providers
Google Workspace
Privacy Policy- Contact details
- Email content
- Metadata from communications
This service is used to provide cloud-based productivity and collaboration tools, including email, document storage, and calendar management.
US
Google Analytics
Privacy Policy- User interaction data
- Device information
We use this service for customer communications, user interaction and helpdesk assistance.
US
Matomo Analytics
Privacy Policy- User interaction data
- Device information
This service is used for web analytics to track and analyze website traffic and user behavior for improving site performance.
US
Zendesk
Privacy Policy- Contact details
- Customer support interactions
This service is used for customer support and service management, helping to track and resolve customer inquiries and issues.
EEA (France)
Mailchimp
Privacy Policy- Contact details
- Email content
This service is used for email marketing and automation, helping to manage mailing lists, create email campaigns, and track performance.
US
Salesforce, Inc.
Privacy Policy- Contact details
- Customer interaction data
This service is used for a variety of customer relationship management purposes, including communication, sales, and collaboration tools.
US
Sentry.io
Privacy Policy- Error data
- Application performance data
This service is used to monitor and fix crashes in real-time, helping to improve application reliability and performance.
US
QuickBooks
Privacy Policy- Contact details
- Financial data
This service is used for accounting and financial management, providing tools for bookkeeping, invoicing, and payroll management.
US
ChartMogul
Privacy Policy- Financial data
- Customer interaction data
This service is used for subscription analytics and revenue management, providing insights into financial performance and customer metrics.
US & EEA (Germany)
Webflow, Inc.
Privacy Policy- Contact details
- User interaction data
This service is used for web design and development, providing tools to build, manage, and host websites.
US
Notion
Privacy Policy- Project management
We use this service for project management and collaboration.
US
Google Workspace
Privacy Policy- Contact details
- Email content
- Metadata from communications
This service is used to provide cloud-based productivity and collaboration tools, including email, document storage, and calendar management.
US
Google Analytics
Privacy Policy- User interaction data
- Device information
We use this service for customer communications, user interaction and helpdesk assistance.
US
Matomo Analytics
Privacy Policy- User interaction data
- Device Information
This service is used for web analytics to track and analyze website traffic and user behavior for improving site performance.
US
Zendesk
Privacy Policy- Contact details
- Customer support interactions
This service is used for customer support and service management, helping to track and resolve customer inquiries and issues.
EEA (France)
Mailchimp
Privacy Policy- Contact details
- Email content
This service is used for email marketing and automation, helping to manage mailing lists, create email campaigns, and track performance.
US
Salesforce, Inc.
Privacy Policy- Contact details
- Customer interaction data
This service is used for a variety of customer relationship management purposes, including communication, sales, and collaboration tools.
US
Sentry.io
Privacy Policy- Error data
- Application performance data
This service is used to monitor and fix crashes in real-time, helping to improve application reliability and performance.
US
QuickBooks
Privacy Policy- Contact details
- Financial data
This service is used for accounting and financial management, providing tools for bookkeeping, invoicing, and payroll management.
US
ChartMogul
Privacy Policy- Financial data
- Customer interaction data
This service is used for subscription analytics and revenue management, providing insights into financial performance and customer metrics.
US & EEA (Germany)
Webflow, Inc.
Privacy Policy- Contact details
- User interaction data
This service is used for web design and development, providing tools to build, manage, and host websites.
US
Notion
Privacy Policy- Project management
We use this service for project management and collaboration.
US
Payments
Stripe, Inc.
Privacy Policy- Contact details
- Financial information
This service processes payments for us.
EU & US
Stripe, Inc.
Privacy Policy- Contact details
- Financial information
This service processes payments for us.
EEA & US
Cookies
Our website may use cookies to enhance your browsing experience and provide personalized services. Cookies are small text files stored on your device by your web browser. They help us understand how you interact with our site and improve its functionality.
When you interact with Sellify as a user, we (and these third parties) will issue cookies unless you adjust your browser settings to refuse them. These may be ‘session’ cookies, meaning they delete themselves when you leave Sellify, or ‘persistent’ cookies which do not delete themselves and help us recognize you when you return so we can provide a tailored service.
For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. By continuing to use our website, you consent to the use of cookies in accordance with this Cookies Policy.
How can I block cookies?
You can block cookies by adjusting your browser settings to refuse the setting of cookies. Additionally, you can delete cookies through your browser settings. If you choose to disable, reject, or block cookies (including essential cookies) via your browser settings, certain parts of our website may not function properly. In some cases, our website may not be accessible at all.
Please note that we have no control over how third parties use cookies when you visit their websites.
Types of Cookies We Use:
Essential Cookies
Ensures the website operates smoothly and securely, providing a reliable user experience.
These cookies are necessary for the website to function correctly. They enable core functionalities such as security, network management, and accessibility.
Analytical and Performance Cookies
Helps us identify and fix issues quickly, and understand user preferences to enhance site navigation.
These cookies collect information about how you use our website, such as which pages you visit most often and any error messages you may receive. The information collected is used to improve the website's performance and your user experience.
Functionality Cookies
Personalizes your experience by remembering your preferences and settings, making your visits more enjoyable.
These cookies allow our website to remember choices you make and provide enhanced, more personal features. They can also be used to provide services you have requested.
Targeting and Advertising Cookies
Provides you with tailored advertising content that matches your interests and preferences.
These cookies are used to deliver advertisements more relevant to you and your interests. They remember that you have visited a website and this information is shared with other organizations, such as advertisers.
Essential Cookies
These cookies are necessary for the website to function correctly. They enable core functionalities such as security, network management, and accessibility.
Analytical and Performance Cookies
These cookies collect information about how you use our website, such as which pages you visit most often and any error messages you may receive. The information collected is used to improve the website's performance and your user experience.
Functionality Cookies
These cookies allow our website to remember choices you make and provide enhanced, more personal features. They can also be used to provide services you have requested.
Targeting and Advertising Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They remember that you have visited a website and this information is shared with other organizations, such as advertisers.
Staying up to date
If we update our Privacy Policy, we will notify you by posting the new policy on this page. This will keep you informed about the types of information we collect, how we use it, and the conditions under which we may share it. Any modifications to the Privacy Policy will take effect once they are posted here.
If you have further questions about our Privacy Policy, please reach out to us at contact@sellify.app.
