Overview

• Error Directory
  • Captchas on Walmart
  • Data is Missing in Extension
  • Extension not loading
  • Long load times
  • Extension Red Error Message
  • Login/Authentication Errors

Common Causes for Errors to Occur

Use of Virtual Private Networks (VPNs)

Signs of This Issue:

• Very poor load times.
• Frequent red error messages appearing.

Explanation:

• VPNs can interfere with the normal operation of our software, causing slowdowns and errors. They route your internet connection through different servers, which can lead to increased latency, reduced connection speeds, blocking, and bot .

Recommendation:

• To ensure optimal performance, we recommend not using a VPN while running our software. If you experience poor load times or frequent error messages, try disabling your VPN to see if the issue is resolved.

Corrupted Cache and Cookies

Signs of This Issue:

• Frequent captchas on Walmart
• Extension not loading any data or partial data
• Red Error Message

Explanation:

• Cached data can become corrupted or outdated, causing conflicts with our software.

Recommendation:

• Clear your browser’s cache and cookies regularly to ensure smooth operation.

Rate Limits and System Abuse

Signs of This Issue:

• Red Error Messages
• Inability to perform certain actions until a cooldown period has passed
• Notices or warnings about unusual or excessive usage patterns

Explanation:

• To ensure fair use and maintain optimal performance for all users, we have implemented rate limits. These limits control the number of requests a user can make to our service within a specific timeframe.
• Abusive use of our system, such as excessive or automated requests, can negatively impact the performance and availability of our services for other users.

Recommendation:

• Be mindful of the rate limits to avoid disruptions. If you encounter rate limit issues, wait for the cooldown period to pass before trying again.
• Use our services responsibly and avoid any practices that may be considered abusive, such as automated scraping or excessive requests.

Identifying Abuse:

• Our system monitors usage patterns to identify potential abuse. If abusive behavior is detected, users may receive warnings or have their access temporarily restricted.
• Repeated or severe abuse may result in permanent suspension of access to our services.

Further Information:

• For detailed explanations and specific rate limit thresholds, as well as guidelines on acceptable use, please refer to the Rate Limits and System Abuse sections in our Terms of Service.

By understanding and respecting the rate limits and usage guidelines, you can ensure a smoother experience and help maintain the integrity and performance of our services for all users.

Network Issues

Signs of This Issue:

• Very poor load times.
• Frequent red error messages appearing.
• Extension or page not loading

Explanation:

• A stable and fast internet connection is essential for the software to function properly. Network issues can cause disruptions and errors.

Recommendation:

• Ensure you have a stable and reliable internet connection. If you are experiencing issues, try restarting your router or contacting your internet service provider.
• To check if your network is the issue, you can run a speed test. Visit Speedtest by Ookla and follow the instructions to test your internet speed. Compare the results with the recommended speed requirements of download speed of at least 50 mbps for our software to ensure your connection is sufficient.

Login/Authentication Errors

Signs of This Issue:

• Receiving error messages indicating incorrect username or password.
• Inability to access your account despite entering correct credentials.

Explanation:

• Our service is exclusively for paid users, and we do not offer a free trial. Users must have an active account to access our services. Login and authentication errors can occur due to various reasons, such as forgotten passwords, account issues, or technical problems.

Recommendations:

1. Reset Your Password:
   • If you cannot remember your password, use the "Forgot Password" link on the login page to reset it. Follow the instructions sent to your registered email address to create a new password.
2. Verify Account Status:
   • Ensure that your account is active and that your subscription is up to date. Accounts with expired subscriptions may lose access to the service.
3. Clear Browser Cache:
   • Sometimes, clearing your browser's cache and cookies can resolve login issues. Refer to your browser's settings to clear this data.
4. Contact Support:
   • If you continue to experience issues, contact our support team for assistance. Provide as much detail as possible about the error and any steps you've already taken to resolve it.

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Troubleshooting Errors

Clear Browsers Cache and Cookies

1. Reset Browsing Data

1. Press Ctrl + Shift + Delete on your keyboard.
2. Change Time Range to "All Time".
3. Make sure the 'Cookies and other site data' and 'Cached images and files' options are selected. By default, Google selects the first four options, which is also acceptable.
4. Click the "Delete Data" button.

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Another way to access the page shown above:

1. Click the three vertical dots in the top right corner of Google Chrome.

2. Click on the 'Clear Browsing Data' option from the drop down.

2. Restart Google Chrome

1. Right click on Google Chrome Icon in the task bar.

2. Click the 'Close Window' option

3. Reopen Google Chrome

3. Checking Error Resolution and Reporting Bugs

Verifying Error Resolution

• Check System Functionality: Verify that all related functions and features are working as expected. This ensures that the error was fully resolved and didn't affect other parts of the software.
• Monitor for Recurrence: Keep an eye on the system for a while to ensure the error does not recur. Sometimes issues might reappear after a short period.

Resetting the Extension

If you are experiencing issues with the extension, one of the troubleshooting steps you can take is to reset the extension. Here’s how you can do it:

Turning the Extension Off and On Again

1. Open Chrome Extensions Page:

• Click on the three vertical dots in the top right corner of Chrome.
• Go to Extensions and than Manage Extensions.

2. Locate the Extension:

• Find Sellify - Walmart Seller Insights in the list of installed extensions.

3. Turn Off the Extension:

• Toggle the switch next to the extension name to the off position. This will disable the extension.

4. Turn On the Extension:

• After a few seconds, toggle the switch back to the on position to re-enable the extension.

5. Update the Extension:

• Click on the circular arrow icon to check for any updates and apply them.

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This process can help resolve many common issues by refreshing the extension’s settings and ensuring it’s running the latest version. If problems persist, consider removing and reinstalling the extension or contacting our support team for further assistance.

For additional assistance, visit our Resource Center or contact our support team.

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